vox vr support summary vox+

Details

Questions(FAQ)

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Details

Questions(FAQ)

Back

Welcome. The Vox+ Support Center is here to help.

If you have any questions during your use of Vox+ VR, you can find solutions here. Please select the appropriate column and search your topic.

Product details

Smart phone compatibility

Suitable for all smart phones on the market.
Screen size is between 4.0 to 6.5 inches.

Note: Smartphone is not included.

Optimum resolution of the Smartphone

Resolution: 2560 x 1440

Manual

Please click here to have the manual.

FAQ

Can I use cellular data to stream and download content?

While it is possible to download and stream content with your a cellular data connection, it isstrongly recommended that you use a Wi-Fi network as some of the file sizes can be fairly large. 
You may be charged by your network provider for data services or any other third party charges as may arise while using certain features of the App and/or Licensed Content and you accept responsibility for such charges.

Which types of Bluetooth gamepad is compatible with Gear Plus?

Some games and applications may require a Bluetooth gamepad (controller).
Extra application is not included in Gear Plus, so Bluetooth gamepad is needed to be compatible with the APPs of the phone.
General Bluetooth gamepad is suggested.

Can I wear my glasses while using Gear Plus?

Glasses can be worn with the Gear Plus. The headset is designed to accommodate them but only for small-framed glasses.

Can I still use the Gear Plus without my prescription glasses?
The Focus Adjustment Wheel located on the top of the headset can be used to adjust the image for nearsighted individuals. Turn the wheel until the image becomes clear.
The Gear Plus should be adjusted for each individual user before starting a virtual reality experience. Failure to follow this instruction may increase the risk of discomfort.

Can I stand and walk with the Gear Plus on?

No, the Samsung Gear VR is designed for seated experiences.
Please use a chair with swivel functionality to enjoy 360-degree virtual reality content.

How do I stop the lenses in the Gear Plus from fogging up?

The lenses in the Gear Plus may fog when you start to use it due to the temperature difference between your face and the inside of the headset. If the headset is too tight on your face (not allowing air to circulate), this can also create fog.
The headset has an internal fan that helps prevent fog and keep your phone cool. Once the temperature normalizes inside of the headset, the lenses should no longer fog.

Your Inquiry

Please describe the problems you have met when using the items or attach the related pictures for us via our email: support@vox-vr.com ,
or leave your massage on http://www.vox-vr.com/contactus.html .

About business

We are promoting our business projects in different places around the world. If you have interest in our business projects, please click here: http://www.vox-vr.com/contactus.html

Customized service

We can provide customized service including putting customers’ names or blessing words on the items. For more information.

Product details

Smart phone compatibility

Suitable for all smart phones on the market.
Screen size is between 4.0 to 6.0 inches.

Note: Smartphone is not included.

Optimum resolution of the Smartphone

Resolution: 2560 x 1440

Manual

Please click here to have the manual.

FAQ

What smartphone screen is suitable?

VOX Z3 is compatible with the smartphone screen of 4.0 to 6.0 inches.

Is it possible to connect to VOX Z3 VR via Bluetooth?

VOX Z3 is not support Bluetooth device. If you want to connect the VR with Bluetooth, a remote control is needed. You can use the remote control to connect with the smartphone.

Is the remote control included?

No. The remote control is not included. Combine the lens with smartphone screen, VOX Z3 can bring you excellent 3D effect. As for the VR itself, remote control is not quite necessary. But customers can buy a remote control additionally to connect to the smartphone if needed.

Can the focal distance be adjusted? Is it fixed?

VOX Z3 is equipped with 2 buttons on both sides for adjusting the focal distance. By rotating the buttons, proper focal distance can be realized.

Is the product suitable for near-sighted users? Is it harmful for eyes?

If the myopia degree of user is under 600, naked-eye viewing is available by rotating the adjustment buttons on both sides.
In order to protect the eyesight, please don’t watch the videos for long time. Long-time watching may cause uncomfortable feelings like dizziness. 

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